Call Forwarding
What is Call Forwarding?
Call Forward transfers calls from your mobile phone to a number you choose, be it your home phone, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. bmobile call divert service and all applicable short codes can be use by both prepaid and postpaid subscribers.
Why call forward?
So you can never miss an important home or business call.
How can I access this service?
Call forwarding is a feature within Voicemail. To activate a call diversion, your voicemail must already be activated. For more information on voicemail activation, please call bmobile customer care on 1555.
How do I activate my call forward?
Simply call the bmobile customer care team on 1555 for further assistance.
Press 1261 which is the short code allocated for call diverts.
To activate , follows these steps on the handset call setting option
Call settings > Call forwarding/Call divert (depending on the handset manual setting option)
The following selection of call divert options will appear
1. Divert all calls (all calls divert into voicemail box without any rings)
2. Divert calls if busy (calls diverted when sub is busy, phone is in-used)
3. Divert calls when not answered (call divert when call rings out, miss call. Option to set duration time also)
4. Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
select "Divert calls when not answered"
A prompt will then give the following options to select from
(1) Divert to voicemail
(2) Divert to other numbers
select Select "Divert to other number"
Enter the number you wish to forward call
to
Then enter 1261
Do I register to use the service?
There is no need to register. All you need to do is activate the service on your handset by following the steps on how to activate.
How much does it cost?
Please click here for the cost. Normal tariff rates will apply.
Can I forward my calls to more than one number at any one time?
No, you can only forward calls to only one number at a time.
What are the other call forwarding options available?
The following options are also available and can be activated using the same instruction outlined under "How to activate call forwarding".
Divert all calls (all calls divert into voicemail box without any rings)
Divert calls if busy (calls diverted when sub is busy, phone is in-used)
Divert calls if unreachable (call divert when out of coverage area, network coverage is off)
How can I get further assistance on setting up my call forwarding if not activated after 1st attempt?
Simply call the bmobile customer care team on 1555 for further assistance.
